We are looking for an experienced professional who will work on state-of-the-art AI-based order-taking cloud solutions. You will play a pivotal role in the research and development of conversational AI.
Responsibilities:
• Work collaboratively with our product team, and other stakeholders to build cutting-edge conversational solutions to improve order taking experience.
• Develop machine learning models and human-in-the-loop systems for natural language understanding (NLU), dialog management (DM), and natural language generation (NLG) to deliver seamless order queries and appointment booking experiences.
• Conduct statistical analysis of model performance using data collected in production and surface these insights through monitoring dashboards.
• Collaborate with engineers to deliver efficient algorithms and robust systems that scale to support millions of members.
• Participate in developing the technical direction for conversational AI.
Qualifications:
• Ph.D. in Computer Science, Computational Linguistics or Engineering.
• 5+ years of experience solving problems with Conversational AI in an academic or professional setting.
• 2+ years of experience deploying Conversational AI pipelines in production environments at scale.
• 1+ year of experience with expertise in LLM and NLP libraries such as Rasa, SpaCy, Transformers, Pytorch, etc.
• Expertise in Natural Language Understanding, Dialogue Management, and/or Natural Language Generation.
• Experience with symbolic and neural dialogue management techniques.
• Strong foundations in statistics and mathematics.
Ideal Candidate:
• Experience with learning from human-human conversational data at scale using unsupervised methods/reinforcement learning.
• Experience in knowledge grounded and/or persona-based models for conversational AI.
• Experience working in a public cloud environment like AWS, GCP, etc.
Location:
• Karachi/ Islamabad/ Lahore.
