About the Job

As a Customer Success Specialist , you will own the success and health for a segment of Project clients. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their project journey by listening, understanding and collaborating to ensure they get the most out of Project Sales Enablement platform and deliver their business goals. You will ensure client satisfaction, manage product adoption, and effectively accelerate value for our customers.

What you will be doing:

• Partner in developing and implementing key goals, objectives, and success criteria for each client journey
• Act as a subject matter expert and consult on topics including product, change management, communication strategy,  and coaching techniques
• Create and deliver effective onsite and web-based training and best practice presentations including virtual launches
• Leverage reporting & data analysis to provide relevant and actionable insights throughout the trial journey
• Serve as the primary post-sales point of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of ProfitPro products
• Help customers achieve maximum value from products and achieve business objectives
• Responsible for identifying opportunities for upselling and cross-selling within existing accounts
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Develop a deep understanding of each customer’s business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.

What you should have:

• 4+ years of experience in a client-facing role; fast-paced SaaS environment is preferred
• Bachelor’s Degree or equivalent experience
• Experience managing and leading a software Proof of Concept, Proof of Value, and onboarding process
• Strong organizational skills and the ability to multitask/handle urgent requests with poise and professionalism
• Ability to interface at all levels within the organization to effectively communicate complex ideas and concepts clearly and concisely

• Empathetic and customer-centric mindset, committed to driving customer success
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
• Collaborative team player with the ability to work cross-functionally to achieve common objectives.

• Experience with customer success platforms and tools.
• Familiarity with CRM and customer support software.
• Knowledge of customer feedback processes.       

If you’re a dynamic and customer-focused individual with a proven track record in driving customer success, we want to hear from you. Join CodingKey and be an integral part of our dedicated team, where you can elevate your customer success skills, engage in fulfilling projects, and make a strategic impact in ensuring our customers’ satisfaction and growth.

 

Apply now and let’s unlock your full potential together!

Location: Islamabad - Onsite