Positions:
- POS Support Technician Level 1
Roles and Responsibilities:
Level 1 Support:
- Serve as the first point of contact for troubleshooting basic POS system issues, including hardware malfunctions and software glitches.
- Guide users through step-by-step solutions in a clear, understandable manner.
- Escalate complex issues to supervisor support as necessary.
- Monitor POS system performance and report recurring problems.
- Assist with the setup and configuration of POS hardware and software for new installations.
- Monitor and troubleshoot other in-store equipment and systems such as Music Management Systems and/or digital menu boards
- Troubleshoot and manage on-site repair and maintenance of all these systems mentioned above by managing third party vendors who are available to visit on site
Requirement’s:
- Bachelors in CS with 3-5 years as IT support technician experience.
- Expertise in Microsoft Office, various Windows operating systems, and networking
- Must be willing to work some evenings and weekends as part of an emergency on-call rotation
- Good written and oral skills
- Ability to manage multiple tasks while in the office.
- Prefer experience in the Food & Beverage POS industry.
- Experience in configuration, installation & support of hardware or software products.
Timings:
Night Shift – (US Business Hours)
Location:
Onsite – Islamabad