Position:

• Team Lead – POS Support Experience Level 2/3 (Expert Level Support) 

Roles and Responsibilities:

 (Expert Level Support):

• Provide in-depth technical support for all components of the Xpient POS system, including Online Ordering, Loyalty Programs, Kitchen Systems, Timers, Inventory, Invoicing, and Reporting.
• Test and deploy new software updates, manage configuration files, and ensure seamless integration across systems.
• Troubleshoot ancillary items such as printers, scanners, and network issues.
• Offer support for related systems including music playlists and digital menu boards.
• Develop and maintain documentation for system configurations and procedures.

Requirements:

• With 5-10 years of IT support technician experience.
• Must have good communication skills.
• Expertise in Microsoft Office, various Windows operating systems, and networking.
• Must be willing to work some evenings and weekends as part of an emergency on-call rotation
• Good written and oral skills.
• Ability to manage and prioritize multiple tasks while in the office.
• Prefer experience in the Food & Beverage POS industry.
• Experience in configuration, installation, training and support of hardware or software products

Timings:
                Night Shift – (US Business Hours)