Job Description:
We are seeking a highly skilled and motivated Level 2 Software Full Stack Engineer to join our dynamic team. As a Level 2 Software Full Stack Engineer, you will be responsible for providing technical support and troubleshooting expertise for our software application built with AngularJS, Node.js, and TypeScript. The application is deployed on AWS, and the logs are managed using the ELK (Elasticsearch, Logstash, Kibana) stack.
Responsibilities:
● Provide second-level technical support: Investigate, diagnose, and resolve
complex technical issues reported by end-users or escalated from Level 1Support.
● Collaborate with the development team: Work closely with developers, QA engineers, and product managers to understand the application architecture, features, and functionalities.
● Troubleshoot AngularJS, Node.js, and TypeScript: Analyze and debug code to identify and resolve software defects, performance bottlenecks, and compatibility issues.
● Application monitoring and incident management: Monitor the application performance, log data in ELK stack, and proactively identify issues or anomalies. Respond to incidents promptly, perform root cause analysis, and implement corrective actions.
● AWS deployment and maintenance: Work with the DevOps team to ensure smooth deployment, configuration, and maintenance of the application on AWS infrastructure, including EC2 instances, load balancers, and other relevant services.
● Documentation and knowledge sharing: Document support processes, known issues, and troubleshooting steps. Contribute to the internal knowledge base and provide training and guidance to Level 1 Support as needed.
● Customer communication: Effectively communicate with end-users, understand their technical concerns, and provide clear and concise instructions or resolutions in a professional and friendly manner.
● Continuous improvement: Identify opportunities to enhance the application’s performance, stability, and scalability. Provide feedback to the development team for bug fixes, feature enhancements, and overall product improvements.
Requirements:
● Strong technical background: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
● Experience: 2-3 years of relevant experience in a technical support role,
preferably supporting software applications built with AngularJS, Node.js, and TypeScript. Demonstrated experience in troubleshooting, debugging, and resolving complex technical issues related to these technologies is required.
● Experience with AngularJS, Node.js, and TypeScript: Proficient in troubleshooting and debugging applications built with these technologies.
● AWS experience: Hands-on experience with AWS services such as EC2, S3, RDS, and CloudWatch. Familiarity with infrastructure as code (IaC) using tools like CloudFormation or Terraform is a plus.
● ELK stack knowledge: Familiarity with Elasticsearch, Logstash, and Kibana for log management and analysis.
● Problem-solving skills: Strong analytical and problem-solving abilities to diagnose and resolve complex technical issues.
● Excellent communication: Ability to communicate effectively with both technical and non-technical stakeholders, providing clear and concise instructions and explanations.
● Team player: Ability to collaborate effectively with cross-functional teams,including developers, QA engineers, DevOps, and product managers.
● Self-motivated and proactive: Capable of taking ownership of tasks, managing priorities, and working independently with minimal supervision.
● Flexibility and adaptability: Willingness to work in a fast-paced environment and adapt to changing priorities and requirements.

○ Availability during US hours: Ability to work flexible hours to accommodate support needs during US business hours, including early mornings, evenings, and occasional weekends. This may involve participating in an on-call rotation to provide timely assistance to customers or address critical issues.

Note: Please keep in mind that the specific working hours and on-call requirements can be further discussed and negotiated during the interview process based on the needs of the organization and the support team.
If you are passionate about providing exceptional technical support and have expertise in AngularJS, Node.js, TypeScript, AWS, and ELK,.

we would love to hear from you. Join our team and contribute to the success of our software application while advancing your career in a challenging and rewarding environment.